Reminder: It’s time for a backup

June 24, 2009

Yesterday the motherboard in my laptop decided it was done with me, and, well, fried.

The hard drive is fine, but inaccessible for two weeks while I ship off the hardware for repair by Dell.  The insane luck part: I ran a backup the day before it died. I try to do them regularly, and I ought to automate the process, but it was by sheer luck that it failed right after a backup.

I’ve tried to be good about backups, as I’ve had a few hard drives fail over the years.  It certainly paid off this time. So as a public service, this is me, reminding you, back up your work.  Now would be good.

It’s a Dell XPS M1330, for those keeping score.

Update: Purolator dropped off my notebook already, good as new.  Here’s the timeline for my repair:

• Tuesday afternoon: The motherboard fails. I call Dell, they spend a few minutes trying to diagnose it then tell me I’ll have to send it in.  Unfortunately, the warranty is in Staples’ name, where I bought it, so I had to update my information, which I’m told takes about 24 hours to complete in their system.
• Wednesday morning: I receive an email from Dell saying that the update of my info is complete.  I call them back, and they arrange for my notebook to be shipped to them.
• Thursday morning, 9:00 am: Purolator shows up to drop off a box.  I remove my hard drive and place the notebook in the nicely padded box.  I slap-on the pre-paid shipping tags and  I call back Purolator.  They come get the box that afternoon.
• Monday morning, 8:25 am: Purolator arrives with my repaired notebook. Everything seems to be in order.

Pretty quick, I think.  I’m fairly impressed by Dell this time.  (Now, I have to get back to work!)

I'm Colin and I'm a Senior Analyst at Napkyn Inc, leading a team of business analysts who support the decision-makers in major online retailers, software companies and sales organizations.

I'm also a philosophy student and teaching assistant at the University of Ottawa. I'm interested in philosophical logic, as well as philosophy of logic, science and mathematics.

Opinions expressed here may not reflect those of my employers or my school.

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