Yesterday the motherboard in my laptop decided it was done with me, and, well, fried.
The hard drive is fine, but inaccessible for two weeks while I ship off the hardware for repair by Dell. The insane luck part: I ran a backup the day before it died. I try to do them regularly, and I ought to automate the process, but it was by sheer luck that it failed right after a backup.
I’ve tried to be good about backups, as I’ve had a few hard drives fail over the years. It certainly paid off this time. So as a public service, this is me, reminding you, back up your work. Now would be good.
It’s a Dell XPS M1330, for those keeping score.
Update: Purolator dropped off my notebook already, good as new. Here’s the timeline for my repair:
- Tuesday afternoon: The motherboard fails. I call Dell, they spend a few minutes trying to diagnose it then tell me I’ll have to send it in. Unfortunately, the warranty is in Staples’ name, where I bought it, so I had to update my information, which I’m told takes about 24 hours to complete in their system.
- Wednesday morning: I receive an email from Dell saying that the update of my info is complete. I call them back, and they arrange for my notebook to be shipped to them.
- Thursday morning, 9:00 am: Purolator shows up to drop off a box. I remove my hard drive and place the notebook in the nicely padded box. I slap-on the pre-paid shipping tags and I call back Purolator. They come get the box that afternoon.
- Monday morning, 8:25 am: Purolator arrives with my repaired notebook. Everything seems to be in order.
Pretty quick, I think. I’m fairly impressed by Dell this time. (Now, I have to get back to work!) #